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What I Do
Business Consultations
Strategic planning aimed at helping businesses to develop and implement long-term plans to achieve goals and objectives.
Corporate & Group Workshops
In-person or virtual Training sessions designed to improve skills, knowledge, and performance in specific areas of a business
Testimonials
Yaser Heda
Executive Director Customer Care Operations, EMEA at TTECBusiness Consolations
I have had a pleasure of knowing Amr for the past 2 years working in the same company. Creative team player - Smart and wise colleague with good knowledge. Intelligent and highly motivated person to work with. His technical skills are also brilliant, has good experience in customer care and is focused to get clients satisfaction. Very positive attitude towards work.
Amr Elkirsh
Manager - First Abu Dhabi BankDriving growth through data-driven marketing communications strategies | Experienced in optimizing digital journeys, digital acquisition and SEO for banks, e-commerce and technology companiesDriving growth through data-driven marketing communications strategies | Experienced in optimizing digital journeys, digital acquisition and SEO for banks, e-commerce and technology companies July 5, 2019, Amr worked with Amr on the same teamJuly 5, 2019, Amr worked with Amr on the same team I worked with Amr at Josoor internet marketing, he worked as an external consultant and single handedly managed the setup of our offshore call center. Amr enjoys a thorough knowledge of the call center operations and supported us afterwards with our call center strategy. Amr brings tremendous value to any project he works on & I enjoyed working with him and learned a lot about call centers from him.
Education
BSc in Commerce and Business Administration
Helwan University, CairoBachelor degree of commerce and business administration after a four years full-time study
Six Sigma
Six SigmaLean Six Sigma Black Belt (ICBB), Business Analysis
City & Guilds of London Art School
Merit Professional Cookery DiplomaGeneral professional Cookery Diploma (7100) Cooking and Related Culinary Arts
Intellect Coaching School
Life & Relationship Coaching, Psychoanalysis and PsychotherapyLife & Relationship Coaching, Psychoanalysis and Psychotherapy
American University of London
Master's degree, Counselling & PsychotherapyMaster's degree, Counselling & Psychotherapy
Experience
Country Head
Mobishastra Technologies LLC May 2022 - PresentManaging Egypt branch at this multinational company operating in more than 12 countries around the world, this includes managing all company departments; HR, Finance, Sales, Business development, Legal and Operations towards one oriented goal where maximizing company’s return on investment is key and agile transformation is required.
Head of VAS Operations & Digital
VictoryLink Jan-2014 - May-2022As the Head of VictoryLink's Digital Advertising Agency, the main duties and responsibilities include overseeing agency operations, building and maintaining client relationships, leading and motivating the agency team, staying up-to-date on digital advertising trends, and representing the agency to the public and industry organizations. The achievements include generating millions of yearly profit, maintaining high quality client relationships and retention, and successfully launching and managing iRead, the biggest community for readers and writers in the Middle East.
Senior Operations Manager
Raya Contact Center Jul-2013 - Jan-2014As a manager of one of the biggest offshore call center teams in Egypt, the main responsibilities include setting goals and strategies, overseeing the call center team, managing budgets, developing and implementing new call center processes and procedures, monitoring call center performance, representing the account to other departments within the organization, and representing Raya to clients in all client activities. The role involves managing a large team of agents, team leaders, and account managers and ensuring that call center metrics are met while continuously improving call center performance.
Call Center Supervisor
Sykes Dec-2009 - Nov-2011As a manager of Sony VAIO EMEA English customer and technical support team, the main duties and responsibilities include hiring and training call center agents, monitoring call center performance, resolving customer issues, and creating a positive work environment. The role involves collaborating with HR and L&D teams to ensure effective hiring and training of call center agents. It also involves monitoring call center metrics and ensuring that customer issues are resolved promptly and efficiently. Additionally, creating a team-oriented environment and resolving conflicts to maintain a positive work environment is a crucial aspect of the role.
Experience
Board Member
ICF-Egypt Chapter Jan 2023 - PresentThe ICF Board of Directors are responsible for the overall governance of the ICF. The Board is composed of elected members who represent the interests of the ICF's global membership. Board members are responsible for setting the ICF's strategic direction, approving its budget, and overseeing its operations.
Marketing Director & Board Member
NEXUS Training & Development Jan 2022 - PresentThe Marketing Director is responsible for the overall marketing strategy and execution. This includes developing and implementing marketing plans, creating and managing marketing campaigns, and overseeing the marketing team.
Amr Habib
Chief Operating OfficerPlease contact us for more information about services and pricing
Phone: Email: contact@amrhabib.comContact Me
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