Hi, I’m Amr Habib
ICF Certified Life and Relationship Coach
What I Do
Strategic planning aimed at helping businesses to develop and implement long-term plans to achieve goals and objectives.
Corporate & Group Workshops
In-person or virtual Training sessions designed to improve skills, knowledge, and performance in specific areas of a business
Yaser HedaExecutive Director Customer Care Operations, EMEA at TTEC
I have had a pleasure of knowing Amr for the past 2 years working in the same company. Creative team player - Smart and wise colleague with good knowledge. Intelligent and highly motivated person to work with. His technical skills are also brilliant, has good experience in customer care and is focused to get clients satisfaction. Very positive attitude towards work.
Amr ElkirshManager - First Abu Dhabi Bank
Driving growth through data-driven marketing communications strategies | Experienced in optimizing digital journeys, digital acquisition and SEO for banks, e-commerce and technology companiesDriving growth through data-driven marketing communications strategies | Experienced in optimizing digital journeys, digital acquisition and SEO for banks, e-commerce and technology companies July 5, 2019, Amr worked with Amr on the same teamJuly 5, 2019, Amr worked with Amr on the same team I worked with Amr at Josoor internet marketing, he worked as an external consultant and single handedly managed the setup of our offshore call center. Amr enjoys a thorough knowledge of the call center operations and supported us afterwards with our call center strategy. Amr brings tremendous value to any project he works on & I enjoyed working with him and learned a lot about call centers from him.
BSc in Commerce and Business AdministrationHelwan University, Cairo
Bachelor degree of commerce and business administration after a four years full-time study
Six SigmaSix Sigma
Lean Six Sigma Black Belt (ICBB), Business Analysis
City & Guilds of London Art SchoolMerit Professional Cookery Diploma
General professional Cookery Diploma (7100) Cooking and Related Culinary Arts
Intellect Coaching SchoolLife & Relationship Coaching, Psychoanalysis and Psychotherapy
Life & Relationship Coaching, Psychoanalysis and Psychotherapy
American University of LondonMaster's degree, Counselling & Psychotherapy
Master's degree, Counselling & Psychotherapy
Country HeadMobishastra Technologies LLC May 2022 - Present
Managing Egypt branch at this multinational company operating in more than 12 countries around the world, this includes managing all company departments; HR, Finance, Sales, Business development, Legal and Operations towards one oriented goal where maximizing company’s return on investment is key and agile transformation is required.
Head of VAS Operations & DigitalVictoryLink Jan-2014 - May-2022
As the Head of VictoryLink's Digital Advertising Agency, the main duties and responsibilities include overseeing agency operations, building and maintaining client relationships, leading and motivating the agency team, staying up-to-date on digital advertising trends, and representing the agency to the public and industry organizations. The achievements include generating millions of yearly profit, maintaining high quality client relationships and retention, and successfully launching and managing iRead, the biggest community for readers and writers in the Middle East.
Senior Operations ManagerRaya Contact Center Jul-2013 - Jan-2014
As a manager of one of the biggest offshore call center teams in Egypt, the main responsibilities include setting goals and strategies, overseeing the call center team, managing budgets, developing and implementing new call center processes and procedures, monitoring call center performance, representing the account to other departments within the organization, and representing Raya to clients in all client activities. The role involves managing a large team of agents, team leaders, and account managers and ensuring that call center metrics are met while continuously improving call center performance.
Call Center SupervisorSykes Dec-2009 - Nov-2011
As a manager of Sony VAIO EMEA English customer and technical support team, the main duties and responsibilities include hiring and training call center agents, monitoring call center performance, resolving customer issues, and creating a positive work environment. The role involves collaborating with HR and L&D teams to ensure effective hiring and training of call center agents. It also involves monitoring call center metrics and ensuring that customer issues are resolved promptly and efficiently. Additionally, creating a team-oriented environment and resolving conflicts to maintain a positive work environment is a crucial aspect of the role.
Board MemberICF-Egypt Chapter Jan 2023 - Present
The ICF Board of Directors are responsible for the overall governance of the ICF. The Board is composed of elected members who represent the interests of the ICF's global membership. Board members are responsible for setting the ICF's strategic direction, approving its budget, and overseeing its operations.
Marketing Director & Board MemberNEXUS Training & Development Jan 2022 - Present
The Marketing Director is responsible for the overall marketing strategy and execution. This includes developing and implementing marketing plans, creating and managing marketing campaigns, and overseeing the marketing team.
Amr HabibChief Operating Officer
Please contact us for more information about services and pricingPhone: Email: email@example.com